Frequently Asked Questions

How long does order processing take?

Orders normally require approximately 3–5 business days for production or preparation, quality-control inspection, packaging, and dispatch.

How long does delivery take?

After shipment, delivery normally takes approximately 10–20 business days. The typical combined processing and delivery timeframe is approximately 13–25 business days.

Are delivery dates guaranteed?

No. Delivery times are estimates. Customs inspections, carrier delays, weather, holidays, address problems, and other circumstances may affect delivery.

Will I receive tracking information?

Tracking information is generally provided after dispatch when tracking is available. Tracking may require several business days to begin updating.

Can I change my shipping address?

Contact us immediately at noramarshall740@outlook.com. We cannot guarantee an address change after production, preparation, or shipment has begun.

Can I cancel my order?

Cancellation requests should be submitted within 24 hours after purchase. We will make reasonable efforts to assist, but cancellation is not guaranteed after production, preparation, or shipment has started.

What is the return period?

Eligible items may be returned within 30 days after delivery. Products must generally be unworn, unwashed, undamaged, and returned with their original tags and packaging.

How do I start a return?

Email noramarshall740@outlook.com with your order number, the item involved, the reason for the return, and photographs when reporting a defect or incorrect item.

Who pays for return shipping?

Customers are generally responsible for return shipping when returning an item because of size, preference, or change of mind. If we confirm that the product is defective, damaged, or incorrect, we will review an appropriate solution.

What should I do if my item arrives damaged?

Contact us within seven days after delivery. Include your order number and clear photographs or video of the item, packaging, shipping label, and damaged area.

What if the tracking says delivered but I cannot find the package?

Check your mailbox, porch, parcel locker, reception area, household members, neighbors, and local carrier. If the parcel remains missing, contact us within seven days after the recorded delivery date.

Why does the product color look slightly different?

Colors may vary because of lighting, photography, screen settings, and production batches. Minor color differences are not necessarily product defects.

How should I choose a size?

Please review the measurements shown in the product's size chart. Do not rely only on a familiar size label because sizing may vary between products and manufacturers.

Will I have to pay customs duties?

International orders may be subject to import duties, customs charges, taxes, or brokerage fees. Unless stated otherwise during checkout, these charges are the recipient's responsibility.

How can I contact customer service?

Email us at noramarshall740@outlook.com. Please include your order number when contacting us about an existing order.